{"id":6600,"date":"2023-06-09T11:51:26","date_gmt":"2023-06-09T09:51:26","guid":{"rendered":"https:\/\/www.calfregues.com\/faqs\/"},"modified":"2025-05-12T13:44:27","modified_gmt":"2025-05-12T11:44:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.calfregues.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull first-block is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns container-wrapper is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"fade fadeOut has-primary-color has-text-color has-menubutton-font-size wp-block-paragraph\">FAQ\u2019s<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"fade fadeOut has-primary-color has-text-color has-title-h-3-small-font-size wp-block-paragraph\">Frequently asked questions<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"fade fadeOut has-primary-color has-text-color wp-block-paragraph\">Find answers to the most frequently asked questions about our services and products. If you don\u2019t find what you\u2019re looking for, feel free to contact us,\u00a0 we\u2019ll be happy to help!<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"fade fadeOut has-title-h-4-font-size wp-block-paragraph\">Trending questions<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group accordion is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66000\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">What is a physio or osteopathy session like?<\/button><div id=\"ac-66000\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">In your first session, before starting any treatment, we\u2019ll ask you a series of questions (anamnesis) to better understand your pain, medical history, and lifestyle. Then, we\u2019ll carry out a physical assessment and exploration before beginning treatment. The time we dedicate to evaluation is key to effective care.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">In follow-up sessions, we reassess the progress of your pain or injury and continue with treatment.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66001\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Do you offer session packs?<\/button><div id=\"ac-66001\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">Yes, we offer 5 and 10 session packs for most treatments. With these, you save between 1\u20ac and 3\u20ac per session.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">The 10 session pack can be shared with a family member.<\/p>\n\n\n\n<p class=\"wp-block-paragraph fade fadeOut\">If you need to cancel a session, please let us know at least 6 hours in advance. Otherwise, the session will be counted as used.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">Session packs must be purchased directly at our center.\u00a0<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66002\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Do the session packs expire?<\/button><div id=\"ac-66002\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">Session packs are valid for 1 year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph fade fadeOut\">Physical gift vouchers are valid for 1 year.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">Online gift vouchers are valid for 6 months.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66003\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Do you work with health insurance companies?<\/button><div id=\"ac-66003\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">No, we are a private practice.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">We don\u2019t work directly with insurance companies, but we can provide an invoice. Some policies reimburse a percentage or even the full cost of the treatment.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66004\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">I\u2019m not sure if I need to see a physiotherapist or an osteopath<\/button><div id=\"ac-66004\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">If you\u2019re unsure, we recommend starting with a physiotherapist. If they consider it necessary, they\u2019ll refer you to one of our osteopaths.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66005\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Can I cancel a session?<\/button><div id=\"ac-66005\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">Yes, you can cancel your session with at least 12 hours notice. You can do so through our app or by calling 930044449.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">According to our cancellation policy, if you notify us less than 12 hours in advance or do not show up for the session, a fee of 25 \u20ac will be charged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph fade fadeOut\">If you have a 5 or 10 session package, the session will be deducted from your package.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66006\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">What does being in the queue mean in the app?<\/button><div id=\"ac-66006\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">Being in the queue means you\u2019re on a virtual waiting list. When a time slot becomes available, you\u2019ll receive a notification via email, an alert, or we\u2019ll give you a call.\u00a0<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">You can join the queue for any time slot that works for you.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66007\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Can I have a physio or osteopathy session if I\u2019m pregnant?<\/button><div id=\"ac-66007\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">Yes, absolutely! In fact, your body will thank you for it. It\u2019s important to let your physio\/osteopath know you\u2019re pregnant so they can adjust the treatment accordingly and avoid using machines or techniques that may not be suitable.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66008\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Should I bring any medical tests with me?<\/button><div id=\"ac-66008\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">Yes, any information you have related to your pain or injury is always very helpful.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-66009\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">How do I know which professional is best for me?<\/button><div id=\"ac-66009\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">On the different sections of our website, you can find our specialties and see which of our Professionals are associated with each one.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">If you\u2019re unsure, you can call us at 930 044 449, and we\u2019ll be happy to guide you.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-660010\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">How can I download the app?<\/button><div id=\"ac-660010\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">To download our app, simply email us at hola@calfregues.com or call us at 930 044 449, and we\u2019ll send you an email with the download link.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-660011\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">How can I gift a session?<\/button><div id=\"ac-660011\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">\u00a0In the \u201c<a href=\"https:\/\/www.calfregues.com\/en\/vouchers\/\">Vouchers<\/a>\u201d section, you\u2019ll find different gift vouchers with cool designs that you can personalize. Within 12 hours, we\u2019ll send you the digital voucher by email, ready to send or print.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">If you prefer a physical gift voucher, we have cards and gift packs available at our center.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-660012\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Do you offer home services?<\/button><div id=\"ac-660012\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">Yes, we offer home physiotherapy for patients who are unable to come to the center.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">If you need this service, call us at 93004449, and we\u2019ll arrange it for you. This service cannot be booked through the app or website.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-660013\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">Do you offer services for businesses?<\/button><div id=\"ac-660013\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">We offer collaboration agreements, session packages for employees, or we can design health workshops tailored to the specific needs of each company and its team.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">For more information, visit our \u201c<a href=\"https:\/\/www.calfregues.com\/en\/business-services\/\">Businesses services<\/a>\u201d page.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js fade fadeOut\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"100\"><button id=\"at-660014\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\">How many sessions do i need to recover?<\/button><div id=\"ac-660014\" class=\"c-accordion__content\">\n<p class=\"fade fadeOut wp-block-paragraph\">The million-dollar question.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">It\u2019s impossible to make an accurate diagnosis without evaluating the pain and injury, and seeing how it evolves with treatment.<\/p>\n\n\n\n<p class=\"fade fadeOut wp-block-paragraph\">Each body is unique, and it\u2019s not an exact science. We\u2019ll create a treatment plan for you, but we\u2019ll never promise that your pain will disappear in a specific number of sessions, it might take more or it might take less.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer hidde-lg\"><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer hidde-mobile\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ\u2019s Frequently asked questions Find answers to the most frequently asked questions about our services and products. If you don\u2019t find what you\u2019re looking for, feel free to contact us,\u00a0 we\u2019ll be happy to help! Trending questions<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6600","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | cal Fregues<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calfregues.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | cal Fregues\" \/>\n<meta property=\"og:description\" content=\"FAQ\u2019s Frequently asked questions Find answers to the most frequently asked questions about our services and products. 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